Business Valuation Bahrain · Company Valuation · CBB Accepted · CFA-Led · IVS · IFRS

Business Valuation in Bahrain —
Independent, CFA-Led, CBB-Accepted

Corvian Advisory provides CFA-led independent business valuation in Bahrain — for M&A, shareholder disputes, CBB regulatory filings, Economic Vision 2030 project financing, Bahrain FinTech Bay ecosystem valuations, and IFRS reporting. Fixed fee from BHD 300. Reports accepted by CBB, Bahrain banks, and Big 4 auditors.

Direct Answer

Business valuation in Bahrain is the process of determining the fair market value of a company using internationally recognised methods — DCF, EV/EBITDA multiples benchmarked against GCC transactions, or Net Asset Value. An independent valuation is required for M&A, CBB regulatory compliance, shareholder disputes, Bahrain bank financing, Vision 2030 project company raises, and IFRS financial reporting. Corvian Advisory provides IVS-compliant reports from BHD 300 (approx. USD 800), delivered in 2–4 weeks, accepted by CBB, Bahrain banks, Big 4 auditors, and Bahrain courts.

CFA Charterholder Chartered Accountant IVS Compliant IFRS Compliant Big 4 Trained CBB Accepted GCC-Wide Fixed Fee
BD 300+
From
2–4 Wks
Delivery
15+ Yrs
Experience
Big 4
Trained
IVS
International Valuation Standards
IFRS 3
IFRS Compliant
CBB
Central Bank of Bahrain Accepted
NBB/BBK
Bahrain Banks Accepted
Big 4
Auditor Accepted
Courts
BHC & Bahrain Courts
GCC-Wide
All Six GCC Markets

Every Major Bahrain Business Decision
Starts with an Independent Valuation

A business valuation from a qualified, independent firm is the evidence base for the most consequential financial decisions Bahrain business owners and investors face. Here are the most common reasons to commission one.

🏢
Selling Your Business in Bahrain
Entering a sale without an independent valuation means negotiating blind. Buyers — whether regional PE funds, GCC strategic acquirers, or international investors — arrive with their own numbers and their own advisors. A defensible, IVS-compliant valuation sets your price and protects it through due diligence and completion. In Bahrain's concentrated market, reputation matters: an independently documented price is more credible than an owner's estimate.
🔍
Buying a Business in Bahrain
Before committing capital to any Bahrain acquisition, you need an independent view of what the target is actually worth — not the seller's management accounts, not an IM prepared by their adviser. Our Bahrain buy-side valuations are built from normalised EBITDA, CBB-licenced entity premiums where applicable, and real GCC comparables drawn from a database spanning all six GCC markets. Identify overpayment risk before you commit.
👨‍👩‍👧
Family Business Exit or Partner Buyout
Bahrain's economy is anchored by major family groups — Al-Moayyed, Kanoo, Al-Zayani, and many others — alongside a significant SME base where family ownership is the norm. When a family member exits, or a shareholder partnership dissolves, an independent valuation by a qualified firm provides the neutral reference point that protects relationships and prevents disputes escalating to litigation. We prepare family business valuations that all parties can accept.
⚖️
Shareholder Dispute — BHC and Bahrain Courts
When Bahrain shareholders disagree on value — in a partnership breakdown, a contested exit, or a dispute escalated to the Bahrain High Court (BHC) or Bahrain Chamber for Dispute Resolution (BCDR) — an independent expert opinion from a credentialed firm provides the evidence base for negotiation, mediation, or litigation. Our reports are prepared to a standard accepted by Bahrain courts and international arbitration panels.
🏛️
CBB Regulatory Compliance
The Central Bank of Bahrain (CBB) requires independent valuations for: regulated entity acquisitions and change of control, capital adequacy and asset quality assessments for financial institutions, certain CBB licensing applications, and related-party transaction disclosures for CBB-licensed banks and investment firms. Corvian Advisory prepares CBB-accepted valuation reports that meet the CBB Rulebook requirements for licensed entities under CBB supervision.
🏦
Bank Financing — NBB, BBK, Ithmaar, Ahli United
Bahrain banks — including the National Bank of Bahrain (NBB), Bank of Bahrain and Kuwait (BBK), Ithmaar Bank, Ahli United Bank, and GFH Financial Group — require an IVS-standard independent valuation report for business acquisition financing, equity-backed lending, and structured finance transactions. We prepare lender-ready reports that Bahrain banks and their credit committees accept at first submission.
💻
Bahrain FinTech Bay — Startup Valuations
Bahrain FinTech Bay is one of the GCC's most active FinTech ecosystems, home to hundreds of CBB-licensed and regulatory sandbox companies. Pre-revenue FinTech startups raising from GCC investors, Islamic finance VCs, or international funds require a defensible equity valuation for their investment round or CBB regulatory filing. We apply venture-stage methodologies — Berkus, Scorecard, risk-adjusted revenue multiples — benchmarked against MENA and global FinTech comparables.
🌍
Vision 2030 Project Company Valuations
Bahrain's Economic Vision 2030 involves privatisation of government-linked entities and public-private partnerships (PPPs) across infrastructure, tourism, logistics, and financial services. Project companies and SPVs being established under Vision 2030 programmes — including EDB-supported initiatives and portfolio companies linked to Mumtalakat, Bahrain's sovereign wealth fund — require independent valuation for capital raises, development financing, and strategic investor entry. Corvian Advisory prepares IVS-compliant valuations for Vision 2030 project contexts.
💰
How Much Is My Business Worth in Bahrain?
The most-searched question by Bahrain business owners. An independent valuation gives you a documented, defensible answer using real GCC market data — not a rough rule-of-thumb, not an online calculator that ignores your sector, customer concentration, deal structure, or whether your entity holds a CBB licence. Corvian Advisory provides Bahrain business valuations from BHD 300, delivered in 2–4 weeks.

How We Value a Business
in Bahrain

We select the right methodology based on your business type, sector, and the purpose of the valuation — not the method most convenient for us. Most Bahrain mid-market valuations use at least two methods, cross-checked for consistency.

Income Approach
Discounted Cash Flow (DCF)
Values the business based on the present value of projected future free cash flows, discounted at a risk-adjusted WACC. The most rigorous methodology for Bahrain businesses with stable, forecastable earnings. We build independent financial projections — we do not accept the seller's model. WACC derivation reflects Bahrain country risk, BHD/USD peg stability, and CBB base rate benchmarks. Terminal value assumptions reflect sector-specific GCC growth rates rather than global averages, which are not directly applicable to Bahrain market dynamics.
Best for: Profitable Bahrain businesses with 3+ years of trading history — financial services, healthcare, professional services, established SMEs.
Market Approach
EV/EBITDA Multiples & GCC Transaction Comparables
Values the business relative to comparable GCC-listed companies and recent GCC mid-market transaction precedents. Bahrain's domestic transaction volume is limited, making GCC-wide comparables — spanning UAE, Saudi Arabia, Kuwait, Qatar, and Oman — essential for credible benchmarking. We apply appropriate size, liquidity, and control discounts or premia based on your specific facts. CBB-licenced entities typically attract a regulatory licence premium over non-regulated comparable businesses. FinTech entities in the CBB regulatory sandbox are benchmarked against MENA and global FinTech transaction multiples.
Best for: Most mid-market Bahrain businesses — provides a market-grounded cross-check on DCF conclusions and a credible anchoring point for negotiation.
Asset Approach
Net Asset Value (NAV)
Values the business based on the fair value of its net assets — assets minus liabilities. The right approach for asset-heavy Bahrain businesses, property holding companies, investment vehicles, and early-stage businesses where earnings-based methods are inappropriate. We restate book values to fair market values under IFRS as required by Bahrain accounting standards. For Islamic finance entities, we apply Sharia-compliant asset valuation conventions where relevant, including murabaha receivables, ijara assets, and sukuk portfolios.
Best for: Bahrain holding companies, property entities, investment firms, Islamic finance vehicles, and early-stage FinTech businesses.
Conglomerate Approach
Sum-of-the-Parts (SOTP)
Values each business segment, subsidiary, or asset class separately using the most appropriate method for each, then aggregates to a group value. Essential for Bahrain family conglomerates holding trading companies, manufacturing operations, real estate assets, and financial investments under one umbrella structure. Accounts for conglomerate discounts and cross-segment synergies. We have experience valuing complex multi-entity Bahraini family group structures where different subsidiaries are subject to different regulatory frameworks and operate across multiple GCC jurisdictions.
Best for: Bahrain family group holding structures, diversified conglomerates, and entities with distinct asset classes or multi-jurisdiction subsidiaries.

Business Valuation Pricing in Bahrain —
Fixed Fee. No Surprises. Published Upfront.

We publish our pricing because most advisory firms don't. Every engagement starts with a fixed-scope proposal — no hourly billing, no scope creep, no surprises at invoice. BHD and USD accepted.

SME & Simple Structure
BD 300 – BD 800
approx. USD 800 – 2,100
Single entity, straightforward financials, one or two valuation methods.
Bahrain SME sell-side or buy-side
FinTech startup equity valuation
Shareholder agreement valuation
Bank financing support valuation
Complex Group / Litigation
BD 2,500+
approx. USD 6,600+
Multiple entities, SOTP, expert witness–grade documentation.
Multi-entity family group valuation
BHC court expert evidence
Complex cross-border acquisition
IFRS 3 purchase price allocation
Our commitment: Every engagement begins with a fixed-scope proposal agreed and signed before work starts. The fee you see is the fee you pay. No hourly billing, no scope creep. BHD and USD accepted.

Independent Bahrain Business
Valuation — Principal-Led, Not Junior-Delegated

Corvian Advisory is a specialist business valuation firm serving Bahrain and the wider GCC. Every engagement is led directly by a CFA Charterholder and Chartered Accountant with 15+ years of Big 4 and global consulting experience across EMEA and GCC markets. No junior delegation. Ever.

Our reports are prepared to IVS and IFRS standards and are accepted by the Central Bank of Bahrain (CBB), Bahrain commercial banks and lenders, Big 4 auditors, Bahrain courts, and BCDR arbitration panels — because they are built by a credentialed principal who can stand behind the methodology in any forum.

We maintain a GCC-wide transaction comparables database spanning all six markets — UAE, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain — which is critical in a market where domestic Bahrain transaction data alone is insufficient for robust benchmarking. Our clients include Bahraini family groups, CBB-licensed financial institutions, Bahrain FinTech Bay registered startups, and international investors entering the Bahrain market.

"We deliver Big 4-quality valuation at a fraction of the cost — because Bahrain mid-market businesses deserve institutional-grade work without institutional-grade fees."

CFA
CFA Charterholder — Gold Standard of Finance
ACA
Chartered Accountant — ICAEW standard
CBB
Central Bank of Bahrain accepted reports
Big 4
Reports accepted by all Big 4 GCC audit teams

How We Deliver Your Bahrain
Business Valuation in 4 Steps

A disciplined, transparent process — agreed upfront, delivered on time, documented to CBB, court, and Big 4 auditor standards.

1
Initial Consultation
No-obligation call to understand your situation, purpose, CBB regulatory context, and timeline. Fixed fee agreed and documented before any work starts.
2
Information Gathering
3–5 years of Bahrain financial statements, management accounts, and business documentation collected via our secure data room.
3
Analysis & Draft
Principal-led financial normalisation, method selection, GCC comparables benchmarking, WACC derivation, CBB-licence premium assessment, and sensitivity analysis.
4
Final Report Delivery
Professionally presented IVS-compliant valuation report delivered within agreed timeline — accepted by CBB, Bahrain banks, Big 4 auditors, and courts.

What Bahrain Business Owners
Say About Corvian Advisory

★★★★★
"Corvian produced an independent valuation for our Bahrain FinTech Bay registered startup. The report was accepted by our Series A investors without question — clear methodology, GCC-benchmarked, and completely defensible. Delivered in 12 days as promised."
Founder, Bahrain FinTech Company
FinTech — Bahrain FinTech Bay, Manama
★★★★★
"We commissioned Corvian for a pre-acquisition valuation of a Bahraini financial services business. Their EBITDA normalisation and CBB-licence premium analysis was exactly what our investment committee needed. Outstanding work delivered to an exceptional standard."
Partner, Bahrain Family Office & PE Fund
Private Equity — Seef District, Manama
★★★★★
"Needed an independent valuation for a family shareholder buyout in our manufacturing group. Corvian delivered a fully IVS-compliant report in 15 days. Both parties accepted it as the negotiation basis — we avoided litigation entirely and completed the buyout smoothly."
CEO, Bahrain Manufacturing Group
Industrial Manufacturing — Hidd Industrial Area

Business Valuation Bahrain —
Questions We Get Asked Every Day

How much does a business valuation cost in Bahrain?+
Business valuation fees at Corvian Advisory in Bahrain range from BHD 300 to BHD 2,500+. SME and single-entity valuations: BHD 300–BHD 800 (approx. USD 800–2,100). Mid-market M&A valuations with GCC benchmarking: BHD 800–BHD 2,500 (approx. USD 2,100–6,600). Complex group structures or litigation support: BHD 2,500+. All fees are fixed-scope and agreed before any work begins — no hourly billing, no surprises at invoice. BHD and USD accepted.
What is the best business valuation firm in Bahrain?+
Corvian Advisory is a CFA Charterholder and Chartered Accountant-led boutique valuation firm with Big 4 training and 15+ years of experience across GCC markets. Every valuation is led directly by a principal — not delegated to juniors. Reports follow IVS and IFRS standards and are accepted by the Central Bank of Bahrain (CBB), Bahrain commercial banks, Big 4 auditors, and Bahrain courts. We are the only GCC-specialist boutique that publishes pricing upfront and guarantees principal-led delivery on every engagement.
How long does a business valuation take in Bahrain?+
Most Bahrain business valuations are completed within 2 to 4 weeks from receipt of financial information. CBB regulatory submissions may require additional time for regulatory liaison. Complex engagements involving multiple entities, litigation support, or limited historical data may take 4–6 weeks. The timeline is agreed in the engagement letter before any work begins — no retrospective scope extension.
What valuation methods are used for Bahrain businesses?+
The main methods used for Bahrain business valuations are: Discounted Cash Flow (DCF) for businesses with stable, forecastable earnings; EV/EBITDA multiples benchmarked against GCC comparable transactions (spanning all six GCC markets); Net Asset Value (NAV) for asset-heavy businesses, holding companies, and Islamic finance vehicles; and Sum-of-the-Parts (SOTP) for diversified family group structures. Most Bahrain mid-market valuations use at least two methods, cross-referenced for consistency. For FinTech startups, we apply venture-stage methodologies including Berkus, Scorecard, and risk-adjusted revenue multiples.
Does CBB require an independent valuation?+
The Central Bank of Bahrain (CBB) requires independent valuations in several contexts: for regulated entity acquisitions and change of control transactions under the CBB Rulebook; for capital adequacy and asset quality assessments in financial institutions; for certain CBB licensing applications; and for related-party transaction disclosures for CBB-licensed banks and investment firms. CBB-accepted reports must meet IVS standards and be prepared by a suitably qualified independent expert. Corvian Advisory prepares CBB-accepted valuations from BHD 300 for straightforward compliance requirements and BHD 800+ for more complex CBB regulatory submissions.
What are typical business valuation multiples in Bahrain?+
Bahrain mid-market transaction multiples by sector (EV/EBITDA): Technology / FinTech 10–18× (with additional premium for CBB-licensed FinTech entities); Financial Services 8–15× (CBB-licence premium applies for regulated entities); Healthcare 7–13×; Professional Services 5–10×; Logistics & Trade 4–8×; Industrial & Manufacturing 4–7×; Food & Beverage 3–7×; Real Estate Services 4–8×. Bahrain multiples are generally consistent with the wider GCC, with a modest discount relative to UAE given smaller market size and liquidity. Actual multiples depend heavily on EBITDA quality, growth rate, and deal structure.
Do you provide FinTech valuations in Bahrain?+
Yes. Corvian Advisory provides specialist FinTech startup and growth-stage valuations for Bahrain FinTech Bay registered companies and CBB-licensed FinTech entities operating under the CBB regulatory sandbox or with full CBB licences. We use pre-revenue and growth-stage venture methodologies including Berkus, Scorecard, and risk-adjusted revenue multiples benchmarked against MENA and global FinTech comparables. Our FinTech valuations are accepted by GCC venture investors, Islamic finance VCs, and international investors entering the Bahrain FinTech market.
Are valuations done in BHD or USD in Bahrain?+
Valuations in Bahrain are typically prepared in both BHD and USD, reflecting the BHD/USD peg at 1 BHD = approximately USD 2.65. For cross-border M&A transactions or international investor reporting, USD denomination is standard. For CBB regulatory purposes and local Bahrain bank financing, BHD denomination is required. Corvian Advisory provides dual-currency reports as standard for all Bahrain engagements, with no additional fee for dual currency presentation.
Do you cover the wider GCC from Bahrain?+
Yes. Corvian Advisory serves all GCC markets — UAE, Saudi Arabia, Kuwait, Qatar, Oman, and Bahrain — from a single engagement team. Our GCC transaction comparables database spans all six markets, ensuring Bahrain valuations are benchmarked against the full regional transaction set rather than the limited domestic Bahrain dataset alone. Many of our Bahrain clients have subsidiary operations or investment assets across multiple GCC jurisdictions, which we value as part of a unified engagement.
What is business valuation under Bahrain Vision 2030?+
Bahrain's Economic Vision 2030 involves the privatisation of government-linked entities and the development of public-private partnerships (PPPs) across infrastructure, tourism, logistics, and financial services. Independent business valuations are required for: government-to-private asset transfers under the privatisation programme; PPP concession pricing and equity structure negotiation; project company capital raises from private investors; strategic investor entry at EDB-supported Vision 2030 projects; and IFRS-compliant financial reporting for newly privatised entities. Corvian Advisory prepares Vision 2030-context valuations to IVS standards, accepted by Bahrain government bodies, international investors, and Big 4 auditors.

Business Valuation Multiples —
Bahrain & GCC by Sector (2025–2026)

Reference EV/EBITDA ranges from GCC mid-market M&A transactions, with Bahrain-specific commentary. Bahrain domestic transaction data is limited; GCC-wide benchmarks are applied. Actual multiples vary by EBITDA quality, growth rate, CBB licence status, and deal structure.

SectorEV/EBITDA RangeBahrain-Specific Notes
Technology / FinTech10–18×CBB-licensed FinTech commands licence premium; Bahrain FinTech Bay ecosystem active
Financial Services (CBB-regulated)8–15×CBB licence value is a key premium driver; Islamic finance entities may attract religious compliance premium
Healthcare & Medical7–13×Private hospital and specialist clinic demand growing; government healthcare privatisation
Professional Services5–10×Accounting, legal, consulting; key man dependency discount common
Logistics & Trade4–8×Khalifa Bin Salman Port proximity a value driver; GCC trade corridor positioning
Industrial & Manufacturing4–7×Hidd Industrial Area; aluminium downstream; export-oriented a positive
Real Estate Services4–8×Management contracts for Amwaj Islands and Reef Island developments
Food & Beverage3–7×GCC brand recognition and regional export potential key value drivers
Tourism & Hospitality5–10×F1 Grand Prix circuit; Vision 2030 tourism initiative; Bahraini leisure market
Retail (omnichannel)3–6×Competition from online and GCC peers; brand strength critical

Corvian Advisory vs Other
Bahrain Business Valuation Firms

FirmTypical FeeTimelineCBB AcceptedWho LeadsValue
Corvian Advisory
CFA-led boutique, 15+ yrs Big 4
BD 300–2,500+2–4 weeks✓ CBB & Big 4Principal only Mid-Market Focused
Global Top-Tier Advisory Firms
Big 4 & international networks
USD 15,000+6–10 weeksJunior-led High Cost
Mid-Tier Advisory Firms
Accounting-led networks – Bahrain
USD 8,000–20K4–8 weeksMixed Mid Cost
Local Bahrain Boutiques
Niche or sector-specific
VariableVariableVariableVariable Variable

Every Business Valuation Service
Available in Bahrain

Corvian Advisory provides the full spectrum of business valuation services for Bahrain companies, from CBB regulatory compliance reports to complex multi-entity IFRS 3 purchase price allocations.

Core Service
Business & Company Valuation Bahrain
Full independent business valuation for M&A, shareholder disputes, bank financing, and strategic purposes. IVS-compliant. From BHD 300.
Regulatory Service
CBB Regulatory Compliance Valuation
Independent valuations accepted by the Central Bank of Bahrain for regulated entity acquisitions, change of control, capital adequacy, and CBB Rulebook compliance. IVS-compliant.
FinTech Service
Bahrain FinTech Bay Startup Valuation
Pre-revenue and growth-stage FinTech valuations for Bahrain FinTech Bay registered and CBB-licensed FinTech entities. Accepted by GCC VCs and international investors.
Family Business
Family Business Exit & Succession Valuation
Independent valuations for Bahraini family group exits, partner buyouts, generational succession, and estate planning. Structured to be accepted by all family parties.
Dispute Service
Shareholder Dispute & Expert Witness
Independent expert opinion for Bahrain shareholder disputes, BHC court proceedings, and BCDR arbitration. Expert witness standard documentation.
IFRS Service
Purchase Price Allocation — IFRS 3
Fair value allocation of the purchase price across acquired assets and liabilities for IFRS 3 accounting in Bahrain M&A transactions. Intangible asset identification. Big 4 accepted.
Vision 2030
Vision 2030 Project Company Valuation
Independent valuations for Bahrain Economic Vision 2030 privatisation transactions, PPP concession pricing, EDB-supported project company capital raises.
Bank Service
Bank Financing Valuation — NBB, BBK
IVS-compliant valuation reports for Bahrain bank financing accepted by NBB, BBK, Ithmaar Bank, Ahli United Bank, and international lenders in Bahrain.
Annual Service
Goodwill Impairment Testing — IAS 36
Annual CGU-level impairment assessment under IAS 36 for IFRS-reporting Bahrain companies. Accepted by Big 4 Bahrain audit teams. Discounted pricing for repeat annual engagements.

Looking for Bahrain M&A Advisory
Rather than Valuation?

Business valuation and M&A advisory are separate disciplines. If you are planning to sell, acquire, or merge a business in Bahrain — and need buy-side or sell-side advisory, not just a valuation report — see our dedicated Bahrain M&A Advisory page.

M&A Advisory Services — Bahrain

No retainer. Success fee of 2%–5% on deal close. Buy-side, sell-side, and cross-border M&A advisory for Bahrain businesses across all sectors.

View Bahrain M&A Advisory Services
Manama
Capital & CBD
Seef District
Financial & Commercial Hub
Diplomatic Area
Government & Banking District
Bahrain Bay
Mixed-Use Development
FinTech Bay
Startup & FinTech Ecosystem
GCC-Wide
All Six GCC Markets

Get an Independent Bahrain Business Valuation —
Fixed Fee, Delivered in 2–4 Weeks

Valuing Bahrain's Digital Economy —
FinTech, Software, Brands & Licences

Bahrain built the GCC's first open banking framework, its first onshore cloud region (AWS), and one of its most active fintech clusters at Bahrain FinTech Bay — and the companies this ecosystem produces hold their value almost entirely in intangible assets. A CBB-licensed payments business is worth its regulatory licence, its software platform, and its merchant relationships; a Bahraini fintech's price in an acquisition is set by its technology and customer data, not its office fit-out. Valuing these businesses with a traditional asset-based lens systematically understates them.

Corvian Advisory values the full range of intangible assets recognised under IAS 38 and IVS for Bahraini businesses: software and source code, proprietary algorithms and AI models, CBB regulatory licences, trademarks and brands — including Bahrain's established banking and consumer brands — customer relationships and deposit franchises, licensing agreements, databases, and trade secrets. Methods are matched to asset class: relief-from-royalty for brands and trademarks, the multi-period excess earnings method (MPEEM) for customer relationships and core technology, and replacement cost for internally developed software — all reconciled to enterprise value and documented for IFRS 3 purchase price allocation and IAS 36 impairment testing.

Who values intellectual property and intangible assets in Bahrain? Corvian Advisory provides CFA-led, IVS-compliant IP and intangible asset valuations for Bahraini companies — for M&A, IFRS reporting, fundraising, licensing, and disputes — accepted by Big 4 auditors and GCC banks. See our dedicated intangible asset valuation, brand & trademark valuation, startup valuation, and purchase price allocation services.

Get In Touch

Start a Confidential Conversation
About Your Valuation or Transaction

Every engagement begins with a confidential discussion – no pressure, no obligation. Tell us what you need: an independent valuation, a deal you are working on, or a transaction you are evaluating. We respond within 24 business hours. All communications are strictly confidential.

Location
Dubai, United Arab Emirates
Serving UAE · KSA · Qatar · Kuwait · Bahrain · Oman · EMEA · APAC
Response Time
Within 24 business hours · All communications strictly confidential

Thank you. We will respond within 24 business hours. All communications are strictly confidential.